Refund Policy – Galaxy Smart Accessories
Address: Model Town, Ughoki, Sialkot
Phone: 0327-9337328
Email: expertitpro1@gmail.com
1. What is your refund policy?
Refunds are available for defective, damaged, or incorrect items reported within 3 days of delivery.
2. How do I request a refund?
Please contact us via email or phone with your order details and reason for return.
3. What items are eligible for refunds?
Items must be unused, in original packaging, and accompanied by proof of purchase.
4. Are digital or customized items refundable?
No, digital or customized items are non-refundable once purchased.
5. Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the error was ours.
6. How long does it take to receive a refund?
Refunds are processed within 7–10 working days after we receive and inspect the product.
7. How will I receive my refund?
Refunds are made via the original payment method or as store credit.
8. Can I exchange an item instead of refunding it?
Yes, exchanges may be offered based on stock availability.
9. What happens if the product is damaged in transit?
Please report damaged items within 48 hours with photos, and we’ll assist with replacement or refund.
10. Are sale items eligible for refunds?
No, discounted or clearance products are not eligible for refunds.
11. What documents are required for a refund?
Provide your invoice or proof of purchase for processing the refund request.
12. How can I contact you regarding refunds?
Email us at expertitpro1@gmail.com for all refund-related concerns.